GACKT Official news update. Translation below:

Ticket Transfer and Refund for Fukuoka Concert from “GACKT 20th ANNIVERSARY LIVE TOUR 2020 KHAOS

GACKT LAST SONGS 2021 feat. K” from “GACKT 20th ANNIVERSARY LIVE TOUR 2020 KHAOS”.

[Transfer schedule]

Fukuoka Sun Palace Hotel & Hall, February 28, 2020 (Fri.) Doors open at 18:30 / Concert begins at 19:00
→ Substitute schedule: Tuesday, July 6, 2021 Fukuoka Sunpalace Hotel & Hall, doors open at 18:15 / performance begins at 19:00

February 29, 2020 (Sat) Fukuoka Sunpalace Hotel & Hall 16:30 Doors open / 17:00 Concert begins
→ Substitute schedule: July 7, 2021 (Wed) Fukuoka Sunpalace Hotel & Hall, Doors open at 18:15 / performance begins at 19:00

[Ticket Refund Policy]

If you would like to request a refund, please contact the ticket agency where you purchased your tickets.
Refund requests must be made with the ticket in hand. Tickets with the stubs detached will not be refunded.
The refund procedure differs depending on where you purchased the tickets, so please check the following information before proceeding.
Please note that refunds will not be issued after the refund period.

Customers who purchase at e+ (E-Plus)(*Upgrades and Gakkuchi Nursery Receptions are included)

[Refund period] Friday, May 28, 2021 10:00 – Thursday, June 10, 2021 23:59

[Customers with tickets issued at Seven-Eleven]

Please note that due to a system problem, we will not be able to provide the performance.
The refund procedure at Seven-Eleven stores is not available.

Please return the refundable tickets to e-plus within the refund period.
For more information, please check the following

https://eplus.jp/sf/refund2/b-type

[For customers other than those with Seven-Eleven tickets.]
The refund method varies depending on the method of ticket receipt and payment.
For more details on how to get a refund, please check the refund method chart below.

Postponement of performance: Refund method confirmation chart → http://eplus.jp/refund2/

[If you have any questions about the refund method, please contact us]
e+ Customer Support Q&A Page http://eplus.jp/refund2-toiawase/

* What will happen to the ticket refunds if the performance is changed or postponed?

◆ Customers who purchase tickets at Ticket Pia ◆

[Refund period] Friday, May 28, 2021 10:00 – Thursday, June 10, 2021 23:59

[Customers issuing tickets at Seven-Eleven]
Please note that due to a system problem, we will not be able to provide the performance.
The refund procedure at Seven-Eleven stores is not available.

Please send your refund to the following address (mail center) within the refund period.
Please return the ticket by “registered mail”, “courier service”, or “specified record mail”.
Refunds will usually be issued in the form of a postal money order within 3 to 4 weeks after the end of the refund period.

(*We are currently taking more time than usual.)

You will receive the Certificate of Withdrawal by Postal Transfer in a green envelope from the Postal Savings Office.
Please bring your identification card to the post office to redeem the money.

[Return address]

Shibuya First Tower, 1-2-20 Higashi, Shibuya-ku, Tokyo 150-0011, Japan
PIA Corporation Ticket Pia Mail Center “GACKT”

[Required information when returning tickets]

Please be sure to enclose a note with the following information when returning the ticket.

1. Address of your refund address
2. Your name
3. A phone number where we can contact you (if there is any discrepancy between the contents of the memo and the enclosed information, we may call you to confirm the details)
4. Unit price of the return ticket
5. Number of return tickets

[Please be sure to include the ticket in the return package.]
Please be sure to include your ticket and return it to us.

Please note that refunds cannot be made by sending a note only.
For customers who do not have tickets issued by Seven-Eleven
Please refer to the following website for details on how to get a refund.

http://t.pia.jp/guide/refund.html

Ticket Pia Help Page http://t.pia.jp/help/index.jsp

◆ For customers who purchase at Lawson Ticket ◆ (including BEA WEB reception)
[Refund period] Friday, May 28, 2021 10:00 – Thursday, June 10, 2021 23:59

For information on how to get a refund at Lawson Ticket, please click here
http://l-tike.com/oc/lt/haraimodoshi/

Refunds will be made at Lawson and Ministop stores with the ticket and various handling tickets.
You can get a refund at any convenience store where you picked up your ticket.

(Refunds will be issued at Lawson for purchases made at Lawson and at Ministop for purchases made at Ministop.)

Please use Loppi to make a refund (available 24 hours a day).
If you don’t have the coupon, we can’t refund the fee.

[For more information] please contact: Lawson Ticket FAQ https://faq.l-tike.com/

◆ Customers who purchased tickets at BEA CLUB ◆

Please send the ticket you wish to have refunded and the following necessary information to the BEA office by registered mail.

[Please send the following items]
1) Tickets for which a refund is requested
Please send the tickets to the customer who purchased them.

Partial refunds are possible. Please send us only the tickets you wish to be refunded.

2) A note that clearly states the following items

1. your name
2.Phone number where we can reach you during the day
3. refund address
4. the number of tickets you wish to have refunded

[Deadline for sending]

Postmark deadline: June 10, 2021 (Thursday)
Please note that no refunds will be made after the deadline.

[Sending address]

2-10-10 Yakuin, Chuo-ku, Fukuoka City 810-0022, Japan
BEA Corporation “GACKT Performance” Ticket Section

[Refund method]

BEA will refund the cost of the ticket and return postage by money order from the post office.
When you receive the money order, please exchange it at your nearest post office.
The money order will be sent by mid-July.

If you do not receive it by Monday, July 26, please contact the following.

【Inquiries】 BEA 092-712-4221 (Monday, Wednesday, Friday 12:00-17:00)

Source: GACKT.com

Translation: GACKT ITALIA Team

Translation © GACKT ITALIA