G&LOVERS Official news update. Read the translation below:

Thank you for your continued support for GACKT.

Although news about the dispatch of birthday cards
for members born in January was posted the other day,
we have discovered that due to inadequacies of the shipper, we were not able to deliver the birthday cards to everyone born in January.
We deeply apologise that it was not delivered, and that it took some time for us to affirm the situation.

Today, we have sent out the birthday cards for all members born in January, we apologise for any inconveniences caused, but please be patient for it’s delivery.
Delivery has been completed for members who have submitted their necessary information via the non-delivery form during the period between January 17 (Wed) and January 22 (Mon). We will be glad if you could confirm that it has been delivered to you.
To the members who have been refused a re-delivery of the card due to their inquiries being submitted outside of the inquiry period, we apologise for any unhappiness caused.
If you have waited until February 5 (Mon) and have yet to receive the card, please fill in this form with the necessary information and send it in during the January Birthday Card non-delivery inquiry period: February 5 (Mon) ~ 18 (Sun).
※Please adjust your email settings to allow the receipt of emails from「noreply@g-and-lovers.com」as we will be sending an email confirming the completion of your inquiry.

We will vigorously work to improve our service and ensure that such issues do not occur again in future.
We deeply apologise for the inconvenience caused to the members on this occasion.
GACKT and G&LOVERS thank you for your continuous support.

Source: G&LOVERS

Translation: GACKT ITALIA Team
Translation © GACKT ITALIA