EVENTI

G&LOVERS UPDATE: [IMPORTANT] About the Current Service Termination and New Service Start of G&LOVERS

GACKT Official news update. Translation below:

Thank you very much for your continuous patronage of G&LOVERS.

Here we would like to inform you, that the current service of G&LOVERS will be terminated by Oct. 31st, 2022, and from Nov. 1st, 2022, a new service GACKT ONLINE G&L MEMBERS CLUB, which is launched on the all-in-one platform Bitfan, will be started.

Under the theme “Try to Feel Closer”, the new service is aiming to let you to connect with GACKT much closer by providing online services such as live streamings and chatrooms through PC or smartphones.

We will try our best to make the service even more enjoyable than the current service G&LOVERS.

Overview on the New Service

「GACKT ONLINE G&L MEMBERS CLUB」

Started at 12:00PM, Nov. 1st, 2022
Membership fee: 720 yen (Tax included) per month
(Payment by credit cards, mobile operators, Applications available)

Contents to be provided

・Live video streamings of live events (the real time video streaming of the live event from the site)
・Live audio streamings of live events (the real time audio streaming of the live event from the site)
・Groupchats (You can send messages with other fans during the concerts, events, or TV programs)
・Pet introduction corner (You can communicate with other fans about the pet of GACKT and other fans)
・The priority ticket service for GACKT ONLINE G&L MEMBERS

*All the above contents are schedule at the present moment.

*You can know more about the all-in-one platform Bitfan from the following URL:

https://bitfan.id/

You can check the following URL to know more about GACKT ONLINE G&L MEMBERS CLUB

https://gackt.com/contents/550612

 

Sorry to inform you that along with the upcoming termination of the G&LOVERS, the receipt of the applications on new registration and renewal of membership will be stopped by 23:59 Sept. 30th, 2022.

All current services and member information will be terminated by Oct. 31st, 2022.

*Please complete your necessary procedures by 23:59 Sept. 30th, if the expiry date of your membership is the end of September, or the expiry date of your membership is the end of August but you are in the grace period which will ends by the end of September.

*Please notice that you can not apply the renewal of your membership after October.

About taking over the membership to the new service

Except those members who are using the GACKT PHONE, we will set up the system, so that your current membership of G&LOVERS will be taken over to the new service GACKT ONLINE G&L MEMBERS CLUB

In this way you can use the new service with your current membership until the expiry date without taking any actions.

We will inform you later about the way to take over your current membership.
(Payment of the new service will be required after your current membership expired.)

*The information excluding the expiry date of membership will not be taken over.
*Registration of Bitfan (FREE) is required.

To those members who are using GACKT PHONE

Along with the upcoming termination of the G&LOVERS, the membership fee payment and the linkage rewards service of GACKT PHONE will be terminated by Oct. 31st, 2022.
For the membership fee of G&LOVERS, as you are paying it monthly, there will not be any problem on taking over the expiry date of membership.

Please register the new service newly if you want to start to use the new service after Nov. 1st.

For more information about the service of GACKT PHONE along with the termination of G&LOVERS service, please check the INFORMATION from the following link:

https://www.f-phone.ne.jp/docs/20220901.pdf

To those members who don’t want to be taken over to the new membership

We will refund you the unused monthly fee only if you contact us that you are not willing to be taken over to the new membership.

The contact about refund will be accepted from Sept. 1st to Sept. 30th, 2022.
Please contact us before the period ends.

About the amount of the refund

We will calculate the amount of your refund as following.

Your remained amount of months until the expiry date ×　6,111 yen (Tax included) ÷12 months

The list of the amount of refund according to the expiry date:
Those whose expiry date is the end of November 2022: refund for one (1) month (510 yen)
Those whose expiry date is the end of December 2022: refund for two (2) months (1,020 yen)
Those whose expiry date is the end of January 2023: refund for three (3) months (1,530 yen)
Those whose expiry date is the end of February 2023: refund for four (4) months (2,040 yen)
Those whose expiry date is the end of March 2023: refund for five (5) months (2,550 yen)
Those whose expiry date is the end of April 2023: refund for six (6) months (3,060 yen)
Those whose expiry date is the end of May 2023: refund for seven (7) months (3,570 yen)
Those whose expiry date is the end of June 2023: refund for eight (8) months (4,080 yen)
Those whose expiry date is the end of July 2023: refund for nine (9) months (4,590 yen)
Those whose expiry date is the end of August 2023: refund for ten (10) months (5,100 yen)
Those whose expiry date is the end of September 2023: refund for eleven (11) months (5,610 yen)
Those whose expiry date is the end of October 2023: refund for twelve (12) months (6,111 yen)

Besides you can also confirm your expiry date from MY PAGE in the sire.

About the application for refund

The period of application for refund

Sept. 1st ~ Sept. 30th 2022

(We will only refund to those who managed to contact us before the period above ends)

Please enter the required information and complete the application from the following questionnaire form.

The refund application form is here:

https://g-and-lovers.com/answers/refund_membershipfee/new

*Please notice that we will not respond individually even if you contact us once the period above ended or contact us in the other ways rather than through the form above.

*Please notice that you can not specify the period or the amount of refund.

About how the refund will be done

(1) A mail requiring your bank account information with the subject below will be sent from support@bitfan.agent-sk.com after Oct. 10th, 2022

SUBJECT:【重要】株式会社SKIYAKIより返金受付案内のお知らせです

（ [IMPORTANT] The information about the receipt of your refund application from SKIYAKI Inc.）

*Please set it up in advance so that you can receive e-mails from the domain “bitfan.agent-sk.com”
*Please send the inquiry from below if the mail above was not sent to the e-mail address you registered.

The same information with the email above will also be posted to your MY PAGE in the G&LOVERS site.
You can also check there after Oct. 10th, if you didn’t receive the email above.

(2) Enter your bank account information for refunding from the URL in the email.
(3) The refund will be done within 4 work days once you sent back the email with your bank account information.

*Please notice that if you didn’t make it to send your bank account information before the period ends, your unused monthly fee will not be refunded.

About the inquiry
Please send inquiries from the inquiry below.

G&LOVERS Inquiry

[For Overseas Customers]
https://g-and-lovers.com/support/3739

The period for sending inquiries: ~Oct. 31st. 2022

Although G&LOVERS will be terminated, we hope you can continuously support us for the brand-new service GACKT ONLINE G&L MEMBERS CLUB.

Thank you very much.

G&LOVERS

Source: GACKT.com

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by Erika