G&LOVERS Official news update. Read the translation below:

For new members who joined before 2017/11/30, and members whose memberships are still valid
Inquiry period for non-delivery: Please fill in the necessary details in the form from 1/9 (Tue) to 1/14 (Sun).
※Please make sure that you have allowed for the receipt of emails from 「noreply@g-and-lovers.com」 as a completion email will be sent.
※Please do contact us during the non-delivery inquiry period.
※We will not entertain inquiries for non-delivery made outside of this period.

Source: G&LOVERS

Translation: GACKT ITALIA Team
Translation © GACKT ITALIA